Please note that each purchase of this product entitles the purchaser to one download and use. If you need multiple copies, please purchase the number of copies you need. For more information, see Copying Your Case Study.
Three-person mediation involving representatives of local Korean and African-American communities over racial tensions arising from an alleged shoplifting incident; a city representative serves as the mediator.
Tensions between the African-American and Korean communities in economically depressed Urbana, where Koreans are the sole providers of groceries in the area, have been building for some time. Many African-American customers have long complained that the grocery store owners are unfriendly and unfairly accuse customers of stealing, while Korean store owners contend that many of their African-American customers use racial slurs and shoplift.
A recent incident involving an elderly African-American woman and a Korean grocery store owner has caused tensions to explode into a massive boycott, led initially by the woman’s family, but gaining support throughout the community. The recently elected African-American mayor was initially neutral on the issue, but as the boycott grew, the mayor decided to intervene. Korean grocers do not wish to be driven out of business, and while African-Americans would prefer to support the establishment of African-American owned grocery stores, they have no convenient, immediate alternative to the existing Korean-American grocery stores.
Legal representatives of the local African-American and Korean-American communities are now meeting with the mayor’s Chief Aide for Urban Affairs in an effort to try to resolve the conflict. During the discussions, a newsflash will inform the parties that the boycott situation has worsened and that an urgent solution is necessary.
The product includes:
To provide experience of a multi-party mediation involving a sensitive issue for which the resolution has to be reached under time pressure.
Mediation, Arbitration, Ethnic Dispute Resolution
Geographic: United States
For hard copies, please contact the HLS Case Studies Program at email@example.com or +1-617-500-1038.
To obtain accessible versions of our products for use by those with disabilities, please contact the HLS Case Studies Program at firstname.lastname@example.org or +1-617-500-1038.