Loading... Please wait...

Image 1

Managing the Client Portfolio Mandarin Translation

 Ashish Nanda and Nitin Nohria   (Published: July 2, 2013)
Product number:
HLS 10-09 Mandarin Translation
3 pages
Product Type:
Discussion-Based Case Study
Link to Faculty Author Page:
Link to Free Educator Copy:


Max Muller, the partner-in-charge of the Frankfurt office of an international law firm, has been asked to refine the list of clients with which his office is working. He tries to balance considerations of serving marquee clients, ensuring a steady volume of work, supporting global clients, generating profitable returns, and doing quality work as he reflects on how the mix of clients should look and what he needs to do to ensure that the client portfolio transitions in the desired direction.

Learning Objectives

The case helps students reflect on (a) the benefits as well as challenges of having different types of clients; (b) how to determine the appropriate mix of clients in a professional service firm; and (c) the change management challenge of achieving the desired mix.

Subjects Covered

Change Management, Client Profitability, Client Mix


Geographic: Global

Industry: Law Firm

Event Year Begin: 2009

Hard Copy

For hard copies, please contact the HLS Case Studies Program at hlscasestudies@law.harvard.edu or +1-617-500-1038.


To obtain accessible versions of our products for use by those with disabilities, please contact the HLS Case Studies Program at hlscasestudies@law.harvard.edu or +1-617-500-1038.


Registered User?

Sign in now

Not a User?

Create an account

Instructors can apply for Educator Access. Benefits include:
Benefits Include:

  • Educator Copies
  • Teaching Notes
  • Student Pricing

Contact us for more information.

Related case studies and educator materials