In 2006, US-based law firm Seyfarth Shaw embarked on a program to bring concepts borrowed from manufacturing to the process of delivering legal services. By applying its own version of a Lean Six Sigma approach, the firm uses process techniques to redesign services in more efficient ways without compromising on quality. The case follows the adaptation of Lean Six Sigma for a law firm environment and describes the challenges the firm encountered when introducing it to partners. It also describes ways Seyfarth Shaw invested in systems and people to support a Lean Six Sigma approach and asks how far the firm can push its clients, its partners and its systems to embrace a new way of delivering legal services.
The case asks participants to consider the efficacy of traditional approaches for organizing law firms and delivering legal services. Participants are encouraged to also consider how to implement Lean Six Sigma principles, stay ahead of competitors when a company's innovative strategy becomes the gold standard, and shape a firm's talent and compensation to further Lean Six Sigma.
legal service delivery, Six Sigma, Lean, legal spend, efficiency, green belt certification, change management, cost-plus business models, process improvement, billing, workflow, productivity, pricing of legal services, financial crisis
Geographic: Chicago, Boston
Industry: Law Firm
Event Year Begin: 2000s
To obtain accessible versions of our products for use by those with disabilities, please contact the HLS Case Studies Program at firstname.lastname@example.org or +1-617-496-1316.
Watermarked educator copies of this product are available free of charge to educators and staff at non-profit institutions. Please create an account or sign in to gain access to these materials.
Note: It can take up to three business days after you create an account to verify educator access. Verification will be confirmed via email.
Please note that each purchase of this product entitles the purchaser to one download and use. If you need multiple copies, please purchase the number of copies you need. For more information, see Copying Your Case Study.