This note identifies the distinguishing characteristics of professional work. Professionals are a subcategory of service providers. Professionals employ complex inference skills to deliver valuable services to their clients. The note argues that what distinguishes professionals from technicians and other service providers is grounded in an understanding of 1) what constitutes service provision and 2) how the various categories of service provision differ.
This conceptual note characterizes and distinguishes a professional from other occupations.
To obtain accessible versions of our products for use by those with disabilities, please contact the HLS Case Studies Program at firstname.lastname@example.org or +1-617-496-1316.
Watermarked educator copies for this product are available free of charge to educators and staff of degree-granting institutions. Please create an account or sign in to gain access to these materials.
Note: It can take up to three business days after you create an account to verify educator access. Verification will be confirmed via email.
Please note that each purchase of this product entitles the purchaser to one download and use. If you need multiple copies, please purchase the number of copies you need. For more information, see Copying Your Case Study.