How do you handle a team member who is underperforming - and assuage the client who suffers as a result? How do you encourage your team to work at full potential without making them feel burned out? How do you reconcile the interests of your team members with those of your client? The case presents three vignettes in which teams at a global asset management firm are struggling with these issues. In the first vignette, the managing director must figure out how to calm an angry client and deal with her relationship manager after the client expresses dissatisfaction with the manager’s leadership. The second vignette describes an overworked global head overseeing an exhausted team. In the third vignette, a portfolio manager leading a team confronts a relationship manager about their client’s uncooperativeness and the unreasonable deadlines he has set for the team.
Together, the three vignettes highlight the challenges of leading successful and effective teams in professional service firms.
Leadership, Work/Life Balance, Professional Services, Team Dynamics
Geographic: United States
Industry: Asset Management Firm
To obtain accessible versions of our products for use by those with disabilities, please contact the HLS Case Studies Program at email@example.com or +1-617-496-1316.
Watermarked educator copies of this product are available free of charge to educators and staff of degree-granting institutions. Please create an account or sign in as a registered educator to gain access to these materials.
Note: It can take up to three business days after you create an account to verify educator access. Verification will be confirmed via email.
Please note that each purchase of this product entitles the purchaser to one download and use. If you need multiple copies, please purchase the number of copies you need. For more information, see Copying Your Case Study.